Handling time usually takes about 2-4 working days, however it can also be different for some items, so please refer to the individual product page for details. For made-to-order or customized items, they require a production time of about 25-40 working days. This will be stated clearly on the item's listing.

Due to different monitor settings and the lighting of our photo-shooting, there is a chance that color that appears on your monitor could vary slightly from the original color of the wig.

Upon receiving your order, please thoroughly inspect your item(s) before using. All of our products have gone through a very strict quality control process before we dispatch them. For custom-made items, we communicate often with our customers to ensure there is no misunderstanding or miscommunication on your requirements. Since all our natural hair products are made-to-order or custom made to our customers’ preference, there are NO EXCHANGES, NO RETURN and NO REFUND. Should you have any question or concern on your order, please feel free to contact us at cs@wifhair.com.

Washing & Care Instruction is as below:

• Run the fiber with fingers gently and thoroughly.
• Add one tablespoon of mild shampoo to a sink filled with cold water.
• Put the wig into the water for one minute and wash it gently.
• Rinse well in cold water for a few times or until thoroughly rinsed.
• Shake it out carefully and dry the wig with a towel. Let the wig dry in a natural way.
• Do not use curling iron or straightening irons to style the wig unless specified with heat resistant fiber.
• Do not style the wig until it is completely dry.
• Hair setting is not necessary since the curls will be back into their natural form when hair is completely dry.
• To maintain its natural texture, minimize constant brushing and pulling of hair.

Absolutely! Create your very own custom real-hair piece—just click here to start personalizing it your way.

For more detailed information, please refer to our Beginner's Manual

This is because we use 100% natural human hair. To maintain the highest quality, our factory refrains from using harsh chemical treatments to straighten hair with natural waves. Instead, we let its natural texture shine through. If you prefer a sleek, straight look, we suggest using a hair straightener to achieve your desired style.

The shorter hairs on your hair topper aren't damaged or broken strands. They're known as "hair return," an essential part of the wig - making process.

For more detailed information, please refer to our Beginner's Manual

For more detailed information, please refer to our Beginner's Manual

All successful orders will have an order confirmation email sent to your registered email address. If you have not received any confirmation email after you have placed your order, please contact us for assistance. You may also want to check your spam folder to see if our emails have gone there.

You can still make changes to your order if we have not yet sent your item or if we have not yet started production of your item. Please contact us of your changes to make within 24 hours after you have placed your order.

On checkout before you make payment, please enter the discount code in the box and enter apply. You will then see the discount being applied to your order.

We do offer discount to bulk lot order. If you are interested, please contact us and give us details of your order including style numbers and quantity for a price quotation.

Handling time usually takes about 2-4 working days, however it can also be different for some items, so please refer to the individual product page for details. For made-to-order or customized items, they require a production time of about 25-40 working days. This will be stated clearly on the item's listing.

Delivery by regular air mail usually takes about 10 to 20 working days which is about 2 to 4 weeks while delivery by expedited shipping usually takes about 4-9 working days. Delivery time does not include any handling time and production time. 
Several factors could affect delivery time, such as custom inspection, peak season for postal service such as Christmas, recipients' local postal service, and extreme weather conditions. Please note that the delivery period could be delayed due to increased security measures on all inbound international air mail packages. Delivery by regular air mail to Brazil and some South American countries could take up 1 to 3 months because of local custom check and local postal service.

We offer expedited shipping which you can choose this option at your payment checkout. Delivery time for expedited shipping could differ for every country and it is normally between 4 to 9 working days. We suggest that you contact us first cs@wifhair.com, if you are targeting for a specific arrival date.

Yes, we will send you a delivery confirmation email with the tracking number provided once your order has been shipped.

We will arrange to re-send the package to your new or correct address after we have received the returned package. Buyers are responsible for the postage to re-send the package.

Absolutely! We offer shipping services to the vast majority of countries across the globe. Any extra tax or clearance costs must be paid by the customer, we appreciate your understanding on this.
Should you have any questions or concerns, feel free to reach out to us at cs@wifhair.com.

Upon receiving your order, please thoroughly inspect your item(s) before using. All of our products have gone through a very strict quality control process before we dispatch them. For custom-made items, we communicate often with our customers to ensure there is no misunderstanding or miscommunication on your requirements. Since all our natural hair products are made-to-order or custom made to our customers’ preference, there are NO EXCHANGES, NO RETURN and NO REFUND. Should you have any question or concern on your order, please feel free to contact us at cs@wifhair.com.

We accept PayPal and credit card payment.

All prices displayed on our website are quoted in U.S. dollars. For international orders, the exchange rate applied to your purchase is set by the bank that issued your credit or debit card. When a refund is processed by us, the full original amount will be returned to the initial payment source. Please be aware that we cannot be liable for any differences arising from currency exchange rate fluctuations.

No. You could complete your order as a guest and simply fill out your credit card information at PayPal to complete the transaction. Alternatively, you could sign up for a PayPal account which is a very convenient and secure way to make online purchase.

Shipping charges do not cover duty and taxes. Customers are responsible for all applicable duties and taxes associated with the shipment. We do not accept any returned packages because buyer is unwilling or fail to pay custom duties and taxes. Click HERE for details.

When checking out, ensure that all your personal details—including your name, address, and other relevant information—precisely match those on file with your credit card issuer. Our stringent payment security protocols require this accuracy; otherwise, the transaction will be declined. If you're uncertain about the information on your card, we recommend contacting your credit card company directly to confirm.

Alternatively, you can select PayPal checkout as an alternative payment method to complete your transaction.

At WIFH, we never store any card information. Your card details remain your exclusive property throughout the entire process, from before you place an order to long after your purchase. All transactions are handled via secure payment methods. These methods are trusted by millions of users worldwide and powered by highly encrypted third - party payment processors. We implement multiple proactive security measures to safeguard your credit card and personal data with the utmost care.

If your billing and shipping addresses don't match, your order will enter a suspended "Pending" status. Our customer service team will review these transactions for verification within 72 hours of order placement. To avoid issues, ensure your billing address and contact details match your bank or credit card statement precisely. Also, double - check that your shipping address—including street number, street name, city, state, and zip code—is accurate. Please note, we won't be responsible for misdelivered packages due to incorrect address entries. If our team can't successfully verify your order, it will be automatically canceled and refunded within 3 - 4 business days.

Our wigs are all one size which can fit a 22" head size, and there are hooks inside the wig to adjust its size. However, please note that everyone's head size and neck length are different and these factors could make the length of the wig vary from the length of the wig shown in the pictures.

When your wig isn't in use, it's essential to store it on a mannequin or wig stand. This helps preserve its shape and keeps it looking great.The ideal cleaning schedule for your wig varies based on your surroundings, daily activities, and how much you sweat. As a general rule, we recommend washing your wig every 10 to 14 days of regular wear.

Due to different monitor settings and the lighting of our photo-shooting, there is a chance that color that appears on your monitor could vary slightly from the original color of the wig.

With a measure tape, begin at the front of your hairline and wrap the tape behind your ear to the nape of your neck around to your other ear until the tape meets again at the front of your hairline. The comfortable elastic/cloth material is stretchable and can fit most head sizes.

(1) Most wigs have adjustable tabs at the neck to adjust the cap up to 1" for acomfortable and secure fit.

(2) For centimeters to inches conversion: 53.5 centimeters is equal to 21 inches,56 centimeters is equal to 22 inches, and 58.5 centimeters is equal to 23 inches.

As your head size and neck length are different from our mannequin, it could make the length of the wig different from the length of the wig as shown in the pictures.

A skin top is made to be like the top of the head when you put the wig on. Our skin top is made of resin. We make the part at the top of the wig appear to be coming out of flesh which look more natural and human-like. We do have different types of skin top, such as, circular / point type, straight type,zip-zap type to go with different hair styles.

Hair length = the length of each strand of hair from roots to the tips.

Overall length = hair length from the crown to the ends.

There are two options that work quite well for our clients with longer hair. Some of our customers wrap their hair around their head and pin it in place underneath their wigs. You can also wear a wig cap (a head cap that may be worn underneath the wig). The wig cap fits tightly (but comfortably) over your hair and keeps your hair in place.

Using a wig cap is mainly a matter of personal preference. Most of our customers, whether they have long or short hair, prefer to use wig caps because it holds the hair in place better and helps to keep the wig cleaner. In some instances, it may also prevent hair breakage due to the wig cap rubbing against the scalp.

Yes. Our wigs may be trimmed or styled just like normal hair to suit your needs.However, please note that, due to the product nature, we do not accept any return which has been worn, trimmed or styled.

It is normal for long hair wigs to get tangled up. When that happens, you may use a large tooth comb to work on the fiber from the lower part first, then bit by bit move it towards the root. Please remember not to comb the hair from the root to the tips in a stroke or back comb the hair.

We strongly advise against swimming or showering with the hair product. Exposure to water, especially in pools or the sea, subjects the hair to excessive stress, which often leads to stubborn tangles that are difficult to resolve. Additionally, pool chemicals and saltwater can cause significant damage to the hair fibers and may even alter its color.