Confirmation Of Natural Hair Wig Details
To ensure your wig order is made correctly to fit your requirements, we would gather information from you before we proceed with production.
After we have received your order, our team will go through the specifications and requirements of your wig. We will then send you email to confirm the below information with you:
- recipient name and delivery address
- lace color
- hair type
- parting direction
- cap construction
- cap size
If you have any question or changes to your order, please do so at this confirmation stage.
After you have confirmed the information with us, we will then begin production. Production time for a made-to-order wig usually takes about 20-35 working days. Custom-made styles would take a longer time at about 30-40 working days. If you have a tight schedule and need to receive the wig by a specific date, please contact us and we will let you know if it is possible before we start production.
Once production has started, we are unable to make any changes to your order. Order cancellation and refund also cannot be made after production has begun as per our cancellation policy (make policy a link). Therefore, it is important to confirm all the details and get everything right before production.
We believe this additional confirmation step would certainly make our buyers satisfied with both our products and our services.