Upon receiving your order, please thoroughly inspect your item(s) before using. All of our products have gone through a very strict quality control process before we dispatch them. For custom-made items, we communicate often with our customers to ensure there is no misunderstanding or miscommunication on your requirements.
Since all our natural hair products are made-to-order or custom made to our customers’ preference, there are NO EXCHANGES, NO RETURN and NO REFUND.
Should you have any question or concern on your order, please feel free to contact us at firstname.lastname@example.org.